Privacy Policy
Effective Date: 2026-03-22
Business Name: McDowall & Merritt Locksmithing
1. Information We Collect
We collect information to provide a better service to our customers. This may include:
- Personal information:
Name, phone number, email address, and service address
- Service Details:
Information related to your locksmith request (photos, descriptions, lock types, etc.)
- Payment Information:
Billing details (processed securely through third-party providers)
- Website Usage Data:
IP address, browser type, and site activity (via cookies or analytics tools)
2. How We Use Your Information
We Use information to:
- Respond to inquiries and provide quotes
- Schedule and complete service requests
- Process payments and send invoices
- Improve our website and services
- Communicate updates, confirmations, or follow-ups
3. Sharing of Information
We do not sell or rent, your personal information.
We may share your information with:
- Payment processors (for secure transactions)
- Service providers (if required to complete a job)
- Legal authorities if required by law
4. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method is 100% secure.
5. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Understand customer preferences
You can disable cookies through your browser settings.
6. Your Rights
Under Canadian privacy laws (including PIPEDA), you have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent for data use (where applicable)
To make a request, contact us using the details below.
7. Third-Party Services
Our website may include links or integrations (e.g., payment gateways, booking forms). These services have their own privacy policies, and we are not responsible for their practices.
8. Retention of Information
We retain personal information only as long as necessary to:
- Complete services
- Meet legal and accounting requirements
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact:
McDowall & Merritt Locksmithing
Email: mcdowall.merritt@gmail.com
All services provided by McDowall & Merritt Locksmithing are for legal and authorized locksmith purposes only. Customers must be the property owner, authorized occupant, or have explicit permission to request locksmith services.
McDowall & Merritt Locksmithing is not responsible for any damage, injury, or legal issues resulting from unauthorized access, misuse, or improper use of locks, doors, or hardware. Estimate and quotes are based on the information provided. Final costs may vary if additional issues or work are discovered during service. By requesting a service, you acknowledge that McDowall & Merritt Locksmithing is not liable for any consequences arising from incorrect or incomplete information, or from items not disclosed prior to service. All Information provided on this website is for general informational purposes only. While we strive to keep all information accurate and up to date, we make no guarantees of any kind regarding the completeness, accuracy, or reliability of any information of services listed. All services are subject to on-site inspection and may vary depending on conditions, materials, and requirements.
Pricing provided online or through estimates is subject to change based on final approval.