Refund & Cancellation Policy
Overview
At McDowall & Merritt Locksmithing, we are committed to providing fast, reliable locksmith services. This Refund & Cancellation Policy explains how we handle refunds, cancellations, and rescheduling for all our services.
Estimates & Quotes
All estimates and quoted are based on the information you provide.
Final charges may vary if additional work, parts, or labour are required.
Quotes are valid for 14 days unless otherwise stated.
Payments
Payments are due according to the agreed estimate or invoice
Accepted methods: cash, cheque, or e-transfer
Refunds
Refunds are generally not issued once work has started or parts have been purchased. If services are canceled before arrival and no parts have been ordered, a full refund may be issued.
Any approved refunds are processed to the original payment method with 1-4 business days
Cancellations & Rescheduling
Please notify us at least 24 hours in advance to cancel or reschedule
Late cancellations may incur a cancellation fee to cover labour or lost time.
Emergency services calls may be non-refundable due to the immediate response requirements
Third-Party Products or Services
Refund for third-party products (supplied by you or ordered by us) are subject to the suppliers policies.
We are not responsible for refunds on non-returnable items.
Contact Us
If you have any questions about refunds, cancellations, or rescheduling:
Email: mcdowall.merritt@gmail.com